Privacy Policy

What We Collect

Information you provide:

• •Name, email address, phone number, company name, website URL, and any details you choose to share about your inquiry or project
• •Job title, organization size, phone number, and social media profiles (optional, if you choose to share them)
• •Any additional information you provide through our contact form, chat widget, or during conversations with us

Information collected automatically:

• •Basic website analytics (pages visited, time on site, referring source) via Google Analytics
• •Cookies necessary for site functionality
• •Server logs including IP address, browser type, and referring URLs (processed by Cloudflare)

How We Use It

• •To respond to your inquiry and provide the service you requested
• •To communicate about fit calls, implementation planning, support, and any follow-up you've requested
• •To improve our consulting tools, automations, and website experience
• •To send you relevant information, but only if you've opted in

What We Don't Do

• •We don't sell your personal information. Ever.
• •We don't share your data with third parties for their marketing purposes.
• •We don't sell, rent, or share mobile numbers or SMS opt-in consent with third parties for their own marketing.
• •We don't send unsolicited emails beyond delivering your requested report.
• •We don't use your project, diagnostic, or report data in any publicly identifiable way without your explicit permission.

Text Messaging

If you provide your mobile number and consent to receive text messages, we may text you about your inquiry, scheduled calls, implementation work, and related service updates. Message and data rates may apply. Message frequency varies. You can reply STOP to unsubscribe or HELP for help at any time.

How We Use Public Data

When you request a fit call, diagnostic, implementation plan, or consulting service, we may review publicly available information about your organization, including your website, social media profiles, Google Business Profile, ads, and other public-facing data. This is information that is already accessible to anyone on the internet. By submitting a request, you consent to this review and confirm that you have the authority to discuss the organization you represent.

Your Project Data

We store project notes, diagnostic findings, and report data as needed to provide services, support your account, and track changes over time. Anonymized, aggregated data may be used to improve our methodology and produce benchmarks. No individually identifiable data is shared publicly without your explicit written consent.

Cookies

We use essential cookies for site functionality and analytics cookies (Google Analytics) to understand how visitors use our site. You can disable cookies in your browser settings, though some site features may not work properly.

Do Not Track: We respect Do Not Track browser signals. When detected, we disable non-essential analytics tracking.

Data Retention

We retain your information for as long as your account is active or as needed to provide services. Specifically:

• •Project, diagnostic, and report data: retained while needed to provide services and support your account
• •Contact information: retained until you request removal
• •Website analytics: retained per Google Analytics default settings (14 months)

If you'd like your data deleted, email [email protected] and we'll process your request within 30 days.

Your Rights

If you're in California (CCPA): You have the right to know what personal information we collect, request its deletion, and opt out of its sale (though we never sell it). To exercise these rights, email [email protected].

If you're in the EU/UK (GDPR): You have the right to access, correct, delete, or port your personal data, and to object to or restrict its processing. Our legal basis for processing is legitimate interest (delivering the service you requested) and consent (for optional communications). To exercise these rights, email [email protected].

We respond to all rights requests within 30 days.

Third-Party Services

We use the following services to operate:

• •Cloudflare (DNS, CDN, and security)
• •Google Analytics (website analytics)
• •HubSpot (CRM and email communication)
• •LeadConnector / Go High Level (chat, CRM, and messaging workflows)
• •Railway (application hosting)
• •Neon (database hosting)

Each operates under their own privacy policies. We select providers that maintain reasonable security practices.

Data Security

We use industry-standard security measures to protect your information, including encrypted connections (HTTPS), secure hosting infrastructure, and access controls. While no system is 100% secure, we take reasonable steps to protect your data.

Data Breach Notification

In the unlikely event of a data breach affecting your personal information, we will notify affected individuals via email within 72 hours of becoming aware of the breach, along with a description of what happened and what steps we're taking.

Children's Privacy

Our services are designed for organizations and their leaders. We do not knowingly collect information from anyone under the age of 16.

Changes

If we make significant changes to this policy, we'll update this page and the “last updated” date above. For material changes that affect how we use your data, we'll make reasonable efforts to notify you via email.

Contact

Questions about your data? Contact 300 Tech Solutions LLC at 7 Heather Lane, Troy, NY 12180, call (518) 649-6618, or email [email protected].